18 March 2013

Digital Marketing and Toyota

"Toyota Material Handling, U.S.A, Inc. (TMHU) recently received an Impact Award at the 2012 Internet Marketing Association (IMA) Conference in Las Vegas. The 2012 Impact Awards recognize businesses demonstrating superiority in developing innovative and successful Internet marketing strategies and campaigns. Toyota's site, toyotaforklift.com, was honored in the category of 'Best Website Aesthetics.'" Read more.

More sites about Toyota's digital marketing program:

http://dana238.blogspot.com/2013/02/toyota-tags-along-weather-channel-app.html

http://dana238.blogspot.com/2012/09/toyota-uses-mobile-sites-for-lexus.html

http://dana238.blogspot.com/2011/10/toyota-launches-new-sn-contest.html

http://feeds.mediabuyerplanner.com/~r/mbp/~3/0KZ0fDVovGw/

http://dana238.blogspot.com/2011/09/toyota-goes-with-yahoos-fantasy.html

http://www.emarketer.com/Article/Case-Study-Toyota-Taps-QR-Codes-Augmented-Reality/1008733

http://tier10lab.com/2011/08/25/2012-toyota-camry-launch-campaign-uses-digital-marketing-techniques/

17 March 2013

Coca-Cola and Digital Marketing

"I read yesterday that Coke have a new revamped corporate website, a nice example of responsive design. Not your average corporate site and a major step in implementing their 2020 vision for marketing. It’s a site that’s much closer to being a consumer magazine title than what we might expect from a large corporate website." That's the word from Smart Insights. Read more. ClickZ also covered the relaunch. Read more.

Here are more links to Coke's digital marketing program:

http://www.cokesolutions.com/BusinessSolutions/Pages/Site%20Pages/DetailedPage.aspx?ArticleURL=/BusinessSolutions/Pages/Articles/Consumer%20Trends/Supermarket/DISCOVERCOCACOLASGAMECHANGINGDIGITALSOLUTIONS.ASPX&

http://marketingeasy.net/coca-cola-digital-marketing-case_who_gets_coke/2013-02-11/

http://www.slideshare.net/DanielleHan/coca-cola-zero-digital-marketing-strategy-12548295

http://www.jeffbullas.com/2012/01/30/5-lessons-from-coca-colas-new-content-marketing-strategy/

http://katrinaklier.com/blog/2011/06/27/find-a-little-digital-marketing-happiness-coca-cola-style/

15 March 2013

Digital Marketing with McDonalds

“Since it was introduced in 1970, McDonald's limited-time Shamrock Shake has been one harbinger of St. Patrick's Day,” reports ClickZ. “To commemorate its 2013 availability, the fast-food behemoth has added a Gone But Not Forgotten tile creator page to its website. According to the page itself, the tile creator lasts only as long as the shake does. (A McDonald's rep did not respond to a request for exact dates.) The feature asks fans to ‘remove’ a pixel from the page and replace it with a unique tile to ‘stake your claim as a McCafĂ© Shamrock Shake fan before both are gone.’” Read more.

More on the digital marketing of McDonalds:

http://www.lsfinteractive.com/casestudies/mcdonalds.php

http://www.searchandmore.co.uk/internet-marketing/mcdonalds-outweighs-burger-king-internet-marketing-stakes/

http://dana238.blogspot.com/2013/03/mcdonalds-works-with-social-media.html

http://dana238.blogspot.com/2012/01/comes-to-mcdonalds-facebook-party.html

14 March 2013

American Express and Internet Marketing

American Express went from virtually zero social media presence in 2009 to being hailed by Advertising Age as the ‘real winner’ at South By Southwest this year,” notes Mashable. “How did AmEx do it? Leslie Berland, SVP of digital partnerships and development at the company, attempted to retrace the brand's steps during a talk at Mashable Connect, and then dispensed a few social media tips on Friday. Berland highlighted two major inflection points in AmEx's social media marketing history: its introduction of Small Business Saturday and its promotion of Sync at SXSW. The former started with a ‘lofty goal,’ which was to ‘start a movement,’ Berland said.” Read more.

More on American Express’s digital (Internet) marketing campaigns:

http://venturebeat.com/2012/03/06/amexs-new-twitter-integration-is-brilliant-marketing/

http://digitalmarketingremix.com/profiles/blogs/remix-campaign-of-the-day-american-express

http://www.clickz.com/clickz/news/2095212/amex-emerges-digital-deals-leader

http://www.marketingmagazine.co.uk/news/1073673/VisitBritain-partners-American-Express-digital-marketing-drive/

http://www.brandchannel.com/home/post/2011/03/16/american-express-rewards-expand-to-digital-experiences.aspx

http://dana238.blogspot.com/2012/02/amex-users-get-to-run-promotional-ads.html

American Express and Audi “Get” Social

“Adam Bain, president of global revenue for Twitter, and Blake Chandlee, VP of global partnerships for Facebook, both pointed to American Express as a brand with admirable work in the social sphere, including initiatives syncing tweets to actual card purchases and discounts,” notes AdAge. “For example, the brand launched a capability that enables consumers to make an online purchase through only a tweet and a hashtag. Mr. Bain also pointed to the ‘unique relationship’ that Audi has built between Twitter and TV, referencing its status as an early adopterof including Twitter hashtags in TV commercials.” Read more.

More $$$ Spent on Digital Marketing

“Marketers see digital as the future, and expect digital ad spending to grow over the next year as traditional media ad spending declines. Business-to-consumer (B2C) marketing will command the largest chunk of company revenues, according to marketers. That’s the word from eMarketer. Read more.

Digital Marketing with Unilever

“Unilever has hailed the impact of advertising and digital marketing for its Lynx, Domestos and Hellmann’s brands for boosting performance in its third quarter,” according to Marketing Week. Read more.

“Unilever …[launched a year ago] a digital marketing trial in Reading to advertise Lynx, Vaseline, Toni & Guy and Magnum via the towns NFC and QR enabled six sheets. Intended to foster consumer interaction with these brands the month long campaign is being trialed in partnership with JCDecaux and Kinetic,” reports The Drum. Read more.

Other possible articles about Unilever’s marketing campaigns:

http://dana238.blogspot.com/2013/03/unilever-increasing-digital-marketing.html

http://adage.com/article/cmo-interviews/unilever-found-balance-creativity-sales/237067/

http://dana238.blogspot.com/2012/10/unilevers-digital-marketing-program.html

http://www.digitaltrainingacademy.com/casestudies/2012/05/social_media_marketing_unileve.php

http://dana238.blogspot.com/2012/09/unilevers-marketing-plan-safe-drinking.html

How Men’s Warehouse Uses Social Media

“You may not yet know Mr. Joe Nolan, but after reading this interview, you will want to knock down the doors of Men's Wearhouse to get inside his super social media brain. Mr. Nolan is what I term a ‘social media junkie,’" reports ClickZ. “He has been immersed in the social media craze from the beginning; Mr. Nolan is a proven mover and shaker and authority on social business. He has facilitated transformations at industry-leading companies and spearheaded the establishment of social operations at Lexus, General Motors, Symantec, and currently at Men's Wearhouse.” Read more.

10 March 2013

Social Media Influencers Have Power

“Top brands spend a limited amount of time reaching out to influencers for marketing purposes, but these individuals—generally bloggers or social media users with a greater than average reach among consumers—still have a significant presence in the marketplace. And they are prized by marketers for their ability to spread the word about products or services they believe in,” reports eMarketer. “According to a Technorati Media study from December 2012, 65% of top US brands reported participating in influencer marketing. And a similar 64% of those deemed influencers by Technorati Media—meaning they had greater than average reach in a particular marketplace—made revenue from blogging, whether from ads on their site or sponsored endorsements from brands.” Read more.

09 March 2013

Social Media Invasive? Some Say Yes!

“Most consumers are aware that brands use Facebook, Twitter, LinkedIn, Pinterest and Google+ for marketing insights,” writes Brafton. “Marketers listen to conversations on the web to gauge brand awareness and trending topics, using these key insights to fuel internet marketing campaigns. However, some consumers feel social listening is invasive, so how can brands respond to consumers' needs online without pushing them away in the process? The answer might be, ‘Speak only when spoken to.’” Read more.

08 March 2013

Social Outreach Campaign by Taco Bell

“Long-suffering Taco Bell fans were finally rewarded Thursday with nationwide availability of the Cool Ranch version of its Doritos Locos Tacos,” says ClickZ. “The launch comes almost exactly one year after the debut of Nacho Cheese Doritos Locos Tacos. The elder Locos Tacos have since become the most successful product launch in Taco Bell history with more than 350 million sold to date, the brand says. To appropriately fete the latest variety, Taco Bell began its social outreach campaign in January. And, according to Taco Bell, the newest Locos Tacos are already making a splash of their own. In fact, Taco Bell says the arrival of Cool Ranch Doritos Locos Tacos, or DLT, has been more liked, shared, and talked about by consumers than any other product in its history.” Read more.

McDonald’s Works with Social Media

"McDonald’s sees an enormous volume of social media conversations each month. Social media director Rick Wion talked with eMarketer’s Debra Aho Williamson about how the company mines this stream of information to find real-time marketing opportunities.” That’s the start of an eMarketer interview with Wion. Read more.

07 March 2013

Consumers Know Social Media Is Listening, but…

“Most US internet users across all age groups are aware that businesses frequently listen to what they say online. According to a December 2012 study conducted by J.D. Power & Associates for NetBase, US internet users between the ages of 45 to 54 were most cognizant of this phenomenon, at 72% of respondents. Millennials between 18 to 24 years old were least likely to be aware of companies listening in, although still over three in five knew this went on,” reports eMarketer. “What’s more, most consumers reported that they actually wanted companies to listen to online conversations. A majority of respondents in every age group except for those 55 and over reported this preference.” Read more.

Content Marketing Delivers Great ROIs

“In an environment in which consumers’ attention is increasingly fragmented, the idea of using content to capture interest and engagement is catching on among marketers.” So goes the post on eMarketer. “Compelling content can help marketers tell a story, but it can also be cumbersome—and expensive—to create. So which content strategies are generating attractive return on investment (ROI) for marketers? The most cost-effective content types are articles, video and white papers, according to a January 2013 study of marketing decision-makers worldwide conducted by CopyPress, a software company specializing in content marketing tools. In particular, marketers were most widely satisfied by the ROI from featured articles, with 62.2% saying they provided some of the best content ROI.”  Read more.

Unilever Increasing Digital Marketing Budget 40%

“Unilever has struck global partnerships with Samsung, Sony's Arcade Creative Group and EA Sports as the packaged-goods giant looks to expand its universe of deals on the heels of a nearly 40% increase in digital spending last year,” according to AdAge. “Programs are still in development, but the Samsung partnership will involve advertising and content creation for smart TVs, smart appliances and mobile applications. Initial projects will involve Axe and Hellmann's, said Gail Tifford, Unilever's senior director of media for North America. A deal finalized last week with Sony is based on ‘understanding how central the role of music is for some of our brands and how we can work with Arcade,’ Ms. Tifford said.” Read more.

Facebook Redesigning News Feed

Facebook plans to announce on Thursday a substantial redesign of its News Feed — a makeover aimed at both keeping users glued to the social network and luring more advertising dollars,” according to the New York Times. “Company executives have broadly said they want to make the News Feed, the first page every user sees upon logging in, more relevant. In an earnings call with Wall Street analysts in January, the company’s founder and chief executive, Mark Zuckerberg, offered some hints of what a reimagined News Feed might look like: bigger photos, more videos and ‘more engaging ads.’…’They have to walk a fine line between the user’s needs and advertiser’s needs,’ said Karsten Weide, an analyst with IDC. The user, he went on, could use ‘better, more intelligent filtering,’ while the advertiser needs ‘smarter, more flexible advertising formats.’…Earlier this year came worrying news that 61 percent of users had taken a sabbatical from the social network, sometimes for months at a time; boredom was one of the reasons cited in the survey by the Pew Research Center. Even worse, 20 percent had deactivated their account[s] entirely.” Read more.

Brands Turn to Instagram

“Photo-sharing smartphone app Instagram may have created a bit of controversy last year when it made changes to its privacy policy, but that doesn’t appear to have slowed brand and consumer uptake of the service. According to findings from social media measurement and analytics company Simply Measured, adoption by the Top 100 brands (based on Interbrand’s rankings) rose five percentage points (54% to 59%) from November 2012 to February 2013,” says eMarketer. “Although brand presence on Facebook-owned Instagram is light compared to their activity on social networks like Facebook, Twitter and even Google+, it is growing. The growth may be partially due to Instagram’s recent introduction of web profiles and feeds, both of which provide brands with a chance to better present their content and engage with followers.” Read more.

Social Media Good for B2B Marketing

“For B2B [business to business] small and medium-sized businesses (SMBs), Facebook is for traffic, and Twitter is for leads. That, at least, is the conclusion of an analysis of 600 US B2B SMB websites conducted by Optify,” according to eMarketer. “The study, which parsed over 62 million site visits, 215 million page views and 350,000 leads in 2012, found that visitors coming from Facebook made up 54% of all social media-sourced site visits, and those from Twitter just 32%. Nevertheless, Twitter accounted for 82% of all social media-originated leads, while Facebook accounted for a paltry 9% of leads. LinkedIn played a relatively minor role, accounting for 14% of site visits from social and 9% of social leads.” Read more.

06 March 2013

Changing Role of Video Online and on TV

“Several factors are likely to contribute to that eventual fusion, most notably the availability of high-quality video content and associated advertising across five increasingly used digital screens—desktop computers, notebook computers, smartphones, tablets and connected TVs,” according to eMarketer. “But in the near term, conventional TV will continue to dominate spending: At $64.5 billion, TV will make up 38.9% of total media ad spending in the US in 2012. In contrast, online video’s $2.9 billion will contribute a mere 1.7%. That imbalance is why Dave Morgan, chief executive officer of Simulmedia, said that digital video advertising ‘is more of a compliance buy when the clients say they want multiscreen.’" Read more.

05 March 2013

The ‘New’ Mobile Device—the Phablet

“Apple’s competitors are finally doing a better job of making the kinds of phones that customers want,” according to a section of a New Yorker article about Apple’s financial fate. “The most notable of these is an oversized phone dubbed “the phablet”—Samsung’s Galaxy Note is the leader in the category. The phablet is bigger than a traditional phone, smaller than a tablet, and as ungainly as its name—too big to fit comfortably in your pocket and cumbersome for making calls. In the U.S., the phablet is still very much a niche product, but overseas, particularly in Asia, sales exploded in the second half of last year. And, unfortunately for Apple, there is no iPhablet. The analyst Peter Misek, a managing director at Jefferies & Company, told me that he had been an Apple optimist until last fall. ‘We assumed, as Apple did, that a buyer of a smartphone would also be a buyer of a tablet, so you’d have one device for mobility and one for surfing the Net,’ he said. ‘But what we’re finding is that, especially in lower-income areas, people can’t or don’t want to buy both. So they’re buying the one device that combines the two.’ Read more.

How could this device affect digital marketing? Advertisers could enlarge the size of display ads, miniaturized for mobile phones. They also could create more dynamic videos that viewers could play on devices with screens larger than those on smartphones. It could lead to easier navigation and viewing from tweats, emails, and links on advertisements to brand home pages or social media sites. In theory, it might lead to less eye fatigue, making it easier for the viewer to stay connected. The problem: How would an individual carry it around? Would they want to? Women could stick the device in a pocketbook, but men usually forgo such items. Will men just hold them? Or will men end up getting two devices—a smartphone for walking around and a phablet for work since they can stick it in their valise? If men get two devices, then how is that different from the current market of individuals owning a smartphone and a tablet? And for marketers, if men and women do carry the devices in cases—whether a pocket book or valise—will they use it as frequently as a smart phone, which they can slide out more easily?

I have written these ideas and asked these questions to show how a mind can work with new data. Since the phablet will not enter the U.S. market for a few months, no one can predict with any accuracy how Americans will perceive the product and, eventually, how they will use it. If you read the questions carefully, if you think about them for more than the time it takes to read them, and if you connect it to the information you currently know about Internet marketing, you can come up with some unique concepts.

Almost 40% of North American Women Cutting Back on Using Social Media

“Remember the Roman Empire? It was the most influential force in the world. The place everyone wanted to be. The center of all news, art, commerce. Then it wasn’t (see “fall of the Roman Empire“). It was kind of like MySpace – burning bright, then burned out,” according to Marketing Pilgrim. “Do you think the same might happen to Twitter? To Facebook? A new survey from Weber Shandwick says it could be so. They questioned 2,000 North American women and found this startling fact: Nearly four in 10 North American women (38 percent) have decreased or stopped their usage of one or more social networks during the past six months.” Read more.

Indie Movie “Girl Rising” Avoids the Traditional for Social Media

“The producers of Girl Rising, a 100-minute film featuring nine stories of heroic girls from around the world, concluded that they would circumvent the traditional route of theater distribution and rely instead on social-media tools—Facebook, Twitter, LinkedIn—to drive their message and build a community,” reports the Daily Beast. “Girl Rising has more than 245,000 fans on Facebook, and the film will open next week. About 500 screenings have been requested nationwide, with more than 32,000 tickets pre-reserved.” Read more.

Crafting the “Right” Marketing Message

“Brands developing Facebook marketing campaigns will benefit from the social media network's most recent acquisition: the Atlas Advertiser Suite. In a recent Facebook blog post, Brian Boland outlined the deal with Microsoft to purchase Atlas and how it benefits both marketers and users,” reports Brafton. “Boland writes that today's digital marketing landscape has grown complex, and without the ability to understand cross-channel efforts [channel being one of the different media opportunities in the real and virtual worlds], marketers adopt siloed strategies for each campaign. This practice leads to inconsistent analytics reports [reports about who is watching what, where, and for how long] and preventing brands from improving their campaigns for long-term results. With Atlas, marketers will get a clearer view of their campaign performance, which will allow them to get the right messages in front of their target markets. In turn, companies need to ensure they have content marketing resources in place to act on the analytics and craft the right messages for unique audiences.” Read more.

Real World Impact of the Digital Era on Marketing

“Last week I sat down with Will Coleburn, a CMO employed most recently at Toy State,” starts an AdAge post. “As the name suggests, the company is in the toy and games business, an industry Will has served for decades, running marketing at several organizations along the way. In our conversation we discussed his journey from traditional marketer to digital CMO. At one point he summarized the difference between his job twenty years ago and his role today in a neat statement:”

In the old days our agency meetings were ninety percent about the campaign creative and then in the last minutes, we checked off the list of which media we would buy with our budget. Today, we start with the customer, then we figure out what channels or media we have to use to reach them, only then do we talk about the creative.

Read more about the impact of the digital era.

04 March 2013

How 16 Brands Get the Most Out of Social Media

“Becoming a social business isn’t easy. It takes planning, organization and teamwork.” That’s the start of a post on Social Media Today. “But when established and executed well, social businesses find ways to drive business results, and win the loyalty of social users. If you’re looking for inspiration on how to lead the social brand pace, the following 16 brands embody the best of the best – broken down by social area of excellence.” Read more about the brands.

Kraft Mac & Cheese Goes Digital to Feed the World

Though kindergarten teachers all over the nation may disagree that using elbow noodles in art projects is wasteful, Kraft Macaroni & Cheese's ‘Dinner, Not Art’ initiative has one aim in mind: to help people create lovely macaroni art without putting a single noodle to waste,” writes Direct Marketing News. “To that end Crispin Porter + Bogusky designed an iPad app, also available on desktops and laptops via a microsite, which allows users to make digital art using a paintbrush and virtual Kraft noodles. For every noodle used in an art piece, Kraft gives 10 real noodles to Feeding America. Participants who want their artwork considered for display online must provide an email address.” Read more.

1.5 Billion to Watch Video Online in 2016

“Roughly 1.5 billion people will watch at least one online video by 2016, according to a recently released study by online video technology provider Ooyala,” according to ClickZ. “Ooyala says that viewership of branded videos grew 91 percent over the course of Q4 2012. According to the study, streaming video on smartphones and tablets grew exponentially in 2012. While watching live video on the desktop has surpassed video-on-demand viewership, Ooyala believes the study illustrates the importance of streaming video for marketers.” Read more.

P&G Hooks Up with Sitecore to Converse with Customers

“Sitecore has announced that Procter & Gamble will begin using its Customer Engagement Platform (CEP) to help manage interactions with customers,” reports ClickZ. “Sitecore is a web content and customer engagement software manager. Its CEP software works in conjunction with its web content management suite to add customer insight information into a company's tool set….Sitescore's software offers firms the ability to see a single view of an individual customer's web, email, and social communication information. The company touts its products as having the ability to increase conversion rates and build lifelong communications with consumers.” Read more.

03 March 2013

Why Social Followers Important to HP

“​LinkedIn may serve 200 million monthly users, but few brands can say their social media content reaches more than half of the site's members. In fact, LinkedIn has only one company with a million followers: Hewlett-Packard,” notes a Brafton post. “HP announced its accomplishment on its LinkedIn Page, and the social media network followed up with its own announcement and a detailed infographic on how and why HP uses the network. LinkedIn explains that HP benefitted from the site's follow button, which came out last year. The feature lets companies promote their Pages similarly to how they tout their Facebook and Twitter accounts. According to LinkedIn, HP also used Follow Ads to attract about 300,000 followers over two months:
HP's followers are 2.5 times more likely to recommend HP to their colleagues and 1.5 times more likely to consider buying HP products before any other related brand.”

Facebook’s Ad Revenue to Grow 50% in Two Years

“According to financial analysts Facebook Q4 revenue (including payments, fees) could reach $1.5 billion. Digital marketing technology company Kenshoo says that just over 20 percent (20.3 percent) of the company’s ad revenue is now coming from mobile,” says Social Media Today. “And as per eMarketer, almost 4 billion dollars in advertising budgets were spent on Facebook ads during 2012, and that number is expected to grow to more than 6 billion in 2014.” Read more.

01 March 2013

Firefox Takes on Advertising and Privacy/Advertisers React

“You might be waiting a little bit for the privilege, but Mozilla will soon be implementing a new feature that will allow the Firefox browser to block cookies from third-party advertisers by default,” according to PCMag. “In other words, the browser will mimic the functionality that fans of Apple's Safari have already been enjoying for some time now. However, it's unclear exactly when the new feature might make its debut. The patch, contributed by Stanford grad student Jonathan Mayer, is scheduled to hit Firefox version 22 – we're currently on Firefox version 19….As one might expect, Internet advertisers are not exactly embracing the switch with open arms. ‘This default setting would be a nuclear first strike against ad industry,’ tweeted Mike Zaneis, senior vice president and general counsel for the Interactive Advertising Bureau.” Read more.

“While privacy advocates applaud Mozilla's proposal to block cookies by default on the Firefox browser, it should be clear that this is yet another initiative that does not show how it protects people from harm. What's more, along with negatively impacting digital advertising, it could have an adverse impact on small publishers and do much to limit consumer choice online.” That’s the response in AdAge. “Why do companies want to track online activity in the first place? Small publishers rely on a host of third parties, such as analytics vendors, to understand the popularity of the content they publish. Third-party advertising technology companies generate the publisher revenues required to pay staff salaries and keep sites running. These third parties aggregate the content created by millions of small publishers and offer media buyers a reach of advertising opportunities that is comparable to that provided by large, vertically integrated publishers. But to be truly competitive, these advertising vendors must track the anonymous activity across their networks to offer frequency capping and other services offered by the largest publishers.” Read more.

Facebook Gets Serious about Helping Advertisers

“As long expected, Facebook ,,,has agreed to acquire Seattle-based Atlas Advertising from Microsoft for an undisclosed amount, in a move that demonstrates how serious the social media giant is getting about digital advertising,” according to a ClickZ post. “In a statement, Facebook said that the purchase of Atlas, whose software enables marketers and agencies to place and manage digital advertising campaigns, will help companies better measure the ROI of their digital media spend. It said that using the Atlas platform in conjunction with Facebook partners Nielsen and Datalogix will help advertisers compare their Facebook campaigns to the rest of their ad spend across the web on desktop and mobile.” Read more.
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Google Glass Versus Smart Phone

One of Google’s principals addressed a point raised in class on Wednesday: “Why get Google Glasses if I have a smartphone?”
“Sergey Brin spoke of the inspiration behind Google Glass eyewear during a brief appearance on Wednesday at a TED Conference,” reports News.com.au. “The Google co-founder playfully demonstrated his point on stage by ignoring a theatre audience to stare down at his smartphone, saying he was intent on a message from a Nigerian prince need of $US10 million ($A9.82 million). ‘I like to pay attention because that is how we originally funded the company,’ he quipped about a well-known scam. ‘Seriously, in addition to potentially socially isolating yourself when you are out and about using your phone, I feel it is kind of emasculating.’” Read more.