18 February 2013
Which Is Worse--Google or Facebook?
"Google can be bad enough, with a paucity of humans available to answer questions and fix unjust algorithmically set penalties and the like. Earning itself the nickname the Robot Empire, Google's customer service has been limited to the bigger players, with small and medium businesses left to fend for themselves." So starts the post on Marketing Vox. "The search giant even makes many of its rules deliberately obscure, in the hopes that this opacity will help prevent people from gaming its algorithms. That ad is declined? "Read the guidelines," comes the response. From an autoresponder. This has not gained Google accolades for service among mid-sized advertisers, or even many larger ones. So Facebook had its work cut out for it in vying for the title of worst advertising service provider; but in the course of a very short period of time, it has managed to do just that." Read more.
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